{"id":46738,"date":"2026-10-12T10:16:58","date_gmt":"2026-10-12T10:16:58","guid":{"rendered":"https:\/\/www.labeljoy.com\/?page_id=46738"},"modified":"2026-10-12T10:16:58","modified_gmt":"2026-10-12T10:16:58","slug":"como-obtener-ayuda","status":"publish","type":"page","link":"https:\/\/www.labeljoy.com\/es\/help-ljx\/como-obtener-ayuda\/","title":{"rendered":"C\u00f3mo obtener ayuda"},"content":{"rendered":"<!-- getting-help.htm - generated by tools\/OnlineHelpBuilder from online-help\/es\/getting-help.htm; do not edit -->\n<div id=\"help-guide\" class=\"ljx-help\">\n<div class=\"ljx-help-brand\"><span class=\"ljx-help-brand-name\">Labeljoy<\/span><span class=\"ljx-help-brand-tag\">Nueva versi&#243;n<\/span><\/div>\n<p class=\"body\">Hay tres formas de obtener ayuda mientras se trabaja con <strong>Labeljoy<\/strong>: esta\n<strong>ayuda en l\u00ednea<\/strong>, <strong>Joy, el asistente de IA<\/strong>, y el <strong>soporte por correo<\/strong>.<\/p>\n\n<p class=\"images\"><img decoding=\"async\" src=\"\/user-guide-ljx-files\/es\/getting-help_001.png\" alt=\"El extremo derecho de la barra de herramientas: el bot\u00f3n de\nJoy, la configuraci\u00f3n, el signo de interrogaci\u00f3n que abre el panel Ayuda y las notificaciones.\" width=\"197\" height=\"55\" \/><\/p>\n\n<p class=\"body\"><strong>La ayuda en l\u00ednea<\/strong> es esta misma gu\u00eda. Se abre con el\nbot\u00f3n <em>Ayuda en l\u00ednea<\/em> del <a href=\"\/es\/help-ljx\/el-panel-ayuda\/\">panel Ayuda<\/a>, y siempre describe la \u00faltima versi\u00f3n de\nLabeljoy.<\/p>\n\n<p class=\"body\"><strong>Joy, el asistente de IA<\/strong> responde con palabras sencillas a las preguntas sobre Labeljoy\ny sobre el documento, y puede hacer cambios en el documento: basta con pedirlo. Joy se abre con su\nbot\u00f3n de la barra de herramientas o con <span><strong>Ctrl+May\u00fas+A<\/strong><\/span>. Ver\n<a href=\"\/es\/help-ljx\/el-asistente\/\">El asistente<\/a>.<\/p>\n\n<p class=\"body\">El <strong>soporte por correo<\/strong> pone en contacto con nuestro equipo de soporte t\u00e9cnico. El\nbot\u00f3n <em>Soporte por correo<\/em> del panel Ayuda abre un formulario de solicitud, y Labeljoy env\u00eda junto con la\nsolicitud lo que el equipo necesita para entender el problema. En <a href=\"\/es\/help-ljx\/soporte-por-correo\/\">Soporte por correo<\/a>\nest\u00e1 el detalle exacto de lo que se env\u00eda.<\/p>\n<div class=\"ljx-see-also\">\n<p class=\"ljx-see-also-title\">V&#233;ase tambi&#233;n<\/p>\n<ul>\n<li><a href=\"\/es\/help-ljx\/el-asistente\/\">El asistente<\/a><\/li>\n<li><a href=\"\/es\/help-ljx\/privacidad\/\">Privacidad<\/a><\/li>\n<li><a href=\"\/es\/help-ljx\/soporte-por-correo\/\">Soporte por correo<\/a><\/li>\n<li><a href=\"\/es\/help-ljx\/novedades-desde-labeljoy-6\/\">Novedades desde Labeljoy 6<\/a><\/li>\n<li><a href=\"\/es\/help-ljx\/la-barra-de-herramientas\/\">La barra de herramientas<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":46725,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_generate-sidebar-layout-meta":"left-sidebar","_cs_replacements":{"sidebar-2":"cs-21"},"footnotes":""},"class_list":["post-46738","page","type-page","status-publish","infinite-scroll-item"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.labeljoy.com\/es\/help-ljx\/como-obtener-ayuda\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Labeljoy | Software de Impresi\u00f3n de Etiquetas y 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