Terms and Conditions of Sale

Labeljoy Website and Shop — Last updated: Sep 23rd, 2026

1. Introduction and Scope

These Terms and Conditions of Sale (« Terms ») govern the purchase of Labeljoy software licenses (« Products ») through labeljoy.com (the « Site », www.labeljoy.com, shop.labeljoy.com o hub.labeljoy.com). Please read these Terms carefully before placing an order.

The seller of record for your order (the « Distributor, » « we, » « us, » or « our ») depends on the billing or delivery address you provide at checkout:

(a) EEA Orders. If your billing or delivery address is located within a Member State of the European Economic Area (« EEA »), your contract of sale is with eDisplay S.r.l., a company incorporated under the laws of Italy, with registered office at via Palmanova 24, Milan, Italy, VAT/Tax ID IT01172340919 (« eDisplay »). eDisplay is also the manufacturer and Licensor of the Software under the End-User License Agreement, available here.
(b) Non-EEA Orders. If your billing or delivery address is located outside the EEA your contract of sale is with Delivery-Tech Corp, a corporation organized under the laws of the State of California, with its principal place of business at 4411 Morena Blvd #230, San Diego, California 92117, USA (« Delivery-Tech »).

Flex Edition subscriptions, including recurring renewal billing, are processed through the Stripe Billing platform operated by Stripe, Inc. (« Stripe ») for both EEA and Non-EEA Orders. The Distributor identified in paragraph (a) or (b) above (as applicable to your billing address) remains the seller of your Flex subscription; Stripe acts solely as our payment processor and subscription-management provider and hosts the Stripe Customer Portal through which you can manage or cancel your subscription.

One-time licenses (Business and Enterprise Editions) and Care+ purchases are ordered directly on the Site, with payment processed through Stripe Checkout or PayPal, at your choice. EEA orders may also be paid through regular SEPA bank transfer.

These Terms are organized as follows: Part I (Sections 1–13) contains general terms applicable to all orders; Part II (Sections 14–18) applies exclusively to EEA Orders placed with eDisplay; Part III (Sections 19–24) applies exclusively to Non-EEA Orders placed with Delivery-Tech; and Part IV (Sections 25–32) contains general provisions applicable to all orders. In the event of any conflict between Part I or Part IV and Part II or Part III, the terms of Part II or Part III (whichever applies to your order) shall prevail.

The Products are licensed to you under a separate End-User License Agreement (« EULA ») available at https://www.labeljoy.com/license-agreement/. By completing a purchase, you agree to both these Terms and the EULA.

PART I — GENERAL TERMS (Applicable to All Orders)

2. Eligibility and Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding contract to place an order. If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Product Editions, Seats, and Activation

The Software is offered in three Editions: Flex, licensed exclusively on a subscription basis; and Business and Enterprise, each licensed exclusively as a one-time, perpetual license. The features and pricing of each Edition are described on the Site.

Each license permits concurrent use on a number of « Seats » (concurrent users or devices) selected at the time of your first purchase. You may purchase additional Seats at any time through the Site or your account, at our then-current pricing.

Following successful payment, we will send you a License Code by email. The Software operates in a limited Trial Mode until you enter a valid License Code to activate full working mode. Your license, including the Edition and number of Seats purchased, is further governed by the EULA.

4. Orders and Acceptance

Placing an order through the Site constitutes an offer to purchase, which is accepted only when we send you an Order Confirmation by email or make your License Code available to you. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing or listing errors, or unavailability of the Product, in which case any payment already made will be refunded in full.

5. Prices and Taxes

All prices displayed on the Site are subject to change without notice, provided that changes will not affect orders already confirmed. Additional taxes, duties, or currency-conversion fees applicable to your order are described in Part II or Part III below, as applicable to your Distributor.

6. Payment Methods and Order Channels

Flex Edition subscriptions are ordered and billed through the Stripe Billing platform, as described in Section 1. Business and Enterprise Edition one-time licenses, and Care+ purchases, are ordered directly on the Site, with direct payment through SEPA bank transfer (EEA only), or processed through Stripe Checkout or PayPal, at your choice.

By providing payment information, you authorize us (or our payment processor, as applicable) to charge the applicable fees, including recurring fees for Flex subscriptions, to your chosen payment method. If a payment fails, we may deny, suspend or terminate your access to the Product, including by deactivating your License Code, until payment is successfully completed.

7. Delivery and Activation

Following successful payment, your License Code will be delivered electronically, typically by email, usually within 24 hours of your Order Confirmation. It is your responsibility to ensure you have compatible hardware, software, and internet access necessary to receive, install, activate, and use the Product. Activation of the Product using your License Code is governed by the EULA.

8. Flex Subscription Terms and Automatic Renewal

If you purchase a Flex Edition subscription, it will automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date. Before you complete a Flex subscription purchase, we will clearly disclose the length of the subscription term, the recurring charge, and how to cancel.

You may cancel your Flex subscription at any time through the Stripe Customer Portal or by contacting support@labeljoy.com. Cancellation takes effect at the end of the then-current billing period, and, except where you are entitled to a refund under Section 10 (Right of Withdrawal), no partial refunds or credits will be issued for the remainder of that period.

9. Care+ Support and Maintenance Plan

Holders of a Business or Enterprise Edition license may separately purchase Care+, an optional support and maintenance plan described in the EULA, for a term of one (1) year or three (3) years. Care+ is purchased on the Site through Stripe Checkout or PayPal and does not automatically renew. Upon expiry, you may purchase a new Care+ term to restore access to updates, premium support, and related features.

10. Right of Withdrawal — 14-Day Refund Policy

Regardless of your location, you may withdraw from any order — including a Flex subscription, a Business or Enterprise Edition license, or a Care+ purchase — and receive a full refund within fourteen (14) days of the date of the applicable Order Confirmation, without needing to give any reason, even if the Product has already been made available for download, a License Code has been issued, or the Software has been activated or used (the « Right of Withdrawal »).

The Right of Withdrawal is offered as a matter of company policy, in addition to, and without limiting, any statutory withdrawal, cancellation, or return rights that may separately apply to you under the law of your country of residence, including those described in Part II for EEA Orders.

For a purchase with recurring charges (Flex), the 14-day period described in this Section runs from the date of the Order Confirmation for the relevant purchase and does not reset upon each automatic renewal; cancelling future renewals is separately addressed in Section 8.

To exercise your Right of Withdrawal, contact us at support@labeljoy.com or, for EEA Orders, use the withdrawal function described in Section 15. Upon a valid withdrawal, we will deactivate the associated License Code and refund your payment within 14 days of being notified of your decision, using the original payment method.

11. License to Use the Product

Your right to use the Product you purchase is governed by the EULA referenced in Section 1. These Terms govern only the commercial transaction between you and the applicable Distributor.

12. Prohibited Conduct

In connection with your use of the Site, you agree not to: violate any applicable law; infringe any intellectual property or other right of any party; attempt to gain unauthorized access to the Site or its related systems; use automated means (bots, scrapers) to access the Site without our prior written consent; or engage in any fraudulent payment activity.

13. Changes to the Site and Products

We may modify, suspend, or discontinue any part of the Site or a Product at any time. For active Flex subscriptions, we will provide reasonable advance notice of any discontinuation that materially reduces functionality, except where changes are required for security or legal reasons.

PART II — ADDITIONAL TERMS FOR EEA ORDERS (Seller: eDisplay S.r.l.)

14. Applicability

This Part II sets out additional rights and mechanisms that apply specifically to EEA Orders, alongside the general terms in Part I.

15. The EU Withdrawal Function (« Withdrawal Button »)

In addition to the Right of Withdrawal described in Section 10, and to comply with Article 11a of Directive 2011/83/EU on consumer rights (as inserted by Directive (EU) 2023/2673 and implemented in Italy under Decreto Legislativo 209/2025), eDisplay provides a clearly visible and easily accessible electronic withdrawal function on the Site, available throughout the withdrawal period.

The withdrawal function allows you to notify eDisplay of your intention to withdraw and to confirm your withdrawal through a two-step online process: an initial step in which you indicate your intention to withdraw, followed by a confirmation step. Once you complete both steps, your withdrawal is effective and will be processed in accordance with Section 10.

This withdrawal function is the designated method for EEA consumers to exercise statutory withdrawal rights under Directive 2011/83/EU; it does not limit your ability to notify us of a withdrawal by any other clear statement, as described in Section 10.

16. Statutory Conformity Guarantee

eDisplay warrants that the Product will conform to the contract at the time of supply and, for Products supplied on a continuous basis (Flex subscriptions), throughout the duration of the subscription, in accordance with Directive (EU) 2019/770 on contracts for the supply of digital content. If the Product does not conform, you are entitled to have it brought into conformity within a reasonable time and without significant inconvenience, to a proportionate reduction in price, or to terminate the contract, as provided under applicable law. This guarantee is in addition to, and does not affect, any rights you may have under the EULA or under mandatory provisions of the law of your country of residence.

17. Complaints and Alternative Dispute Resolution

If you have a complaint, please contact eDisplay at support@labeljoy.com. If we are unable to resolve your complaint directly and you are a consumer resident in the EU, you may submit your complaint through the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, or refer the matter to a consumer conciliation body (ADR) in your country of residence.

18. Governing Law and Jurisdiction

These Terms, insofar as they apply to EEA Orders, are governed by the laws of Italy, without prejudice to any mandatory consumer-protection provisions of the law of your country of habitual residence that cannot be derogated from by agreement. If you are a consumer, you may bring proceedings against eDisplay either before the courts of Italy or before the courts of your country of residence. If you are a business customer, the courts of Milan, Italy shall have exclusive jurisdiction.

PART III — ADDITIONAL TERMS FOR NON-EEA ORDERS (Seller: Delivery-Tech Corp)

This Part III applies only where your order is placed with Delivery-Tech Corp as described in Section 1(b) above. Your Right of Withdrawal is set out in Section 10; the sections below address additional matters specific to Non-EEA Orders.

19. Applicability

This Part III sets out additional terms that apply specifically to Non-EEA Orders, alongside the general terms in Part I.

20. Sales Tax

Delivery-Tech will collect applicable state, local, or other sales/use tax on your order where required by law, calculated based on your billing or delivery address and displayed at checkout prior to payment.

21. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED ON AN « AS IS » AND « AS AVAILABLE » BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DELIVERY-TECH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID TO DELIVERY-TECH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL DELIVERY-TECH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

23. Governing Law, Venue, and Dispute Resolution

These Terms, insofar as they apply to Non-EEA Orders, are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. Subject to applicable law, you and Delivery-Tech agree that any dispute arising out of or relating to these Terms or your order shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts.

24. California Consumer Rights Notice

If you are a California resident, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

PART IV — GENERAL PROVISIONS (Applicable to All Orders)

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal, or regulatory requirements. The version in effect at the time you place an order will govern that order. Material changes will be posted on the Site with an updated « Last updated » date, and, where required by law, we will notify active subscribers in advance.

26. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, or failures of third-party infrastructure or utilities.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

28. Entire Agreement

These Terms, together with the EULA and our Privacy Policy, constitute the entire agreement between you and the applicable Distributor regarding your purchase and supersede all prior or contemporaneous agreements on the subject matter.

29. No Waiver – Assignment

No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

30. Notices

Notices to eDisplay should be sent to via Palmanova 24, 20132 Milan, Italy, or support@labeljoy.com. Notices to Delivery-Tech should be sent to 4411 Morena Blvd #230, San Diego, CA 92117, or support@labeljoy.com. Notices to you will be sent to the email address associated with your order or account.

31. Language

These Terms are drafted in English. If translated into other languages for convenience, the English version shall prevail in the event of any inconsistency, except where a local-language version is required to be authoritative under mandatory local consumer-protection law.