Joy, the AI assistant works online: to answer you, it sends your request, and the parts of your document it needs, to our assistant service. This page lists what leaves your computer, what never does, and what's kept.

When Joy goes online. Only once you open the panel. Opening it checks how many credits you have left; after that, Joy goes online when you send it a request. If you never open the panel, nothing is sent.

What a request sends
The conversation	Your request, and the conversation so far: your earlier requests, Joy's answers and what Joy did to answer them.
What Joy reads from your document	Whatever it needs for the request: the texts and barcode values of your elements, their sizes, positions and colors, the names of your label sets, and the names of the documents you've got open.
File names and folders	When Joy opens, saves or exports a file, or reads a picture or a data file you point it to - and the list of your recent documents, when you ask it to open one.
About your data	The names of the fields, how many rows there are, and the conditions of any filter. Never the rows themselves.
About this copy of Labeljoy	Your license, an ID for this computer and the computer's name, Labeljoy's version and the language it's in. Our service uses them to check your credits; they aren't passed on to the AI model.

What Joy never sends
The rows of your data	Joy can sort, filter and connect your data, but what's in the rows stays on your computer.
Your pictures	Joy knows a picture is there, and its size - not what's in it.
Passwords	Joy never asks for one, and the passwords of a protected document or a data source aren't sent.
Anything you don't ask about	Joy doesn't browse your files or your computer: it only reads what a request needs.

Where it goes. Over an encrypted connection to our assistant service, which passes your request to an AI model to answer it. When Joy draws a picture, the description of the picture goes to a drawing service the same way. How long our service keeps records, and which providers handle your requests, is in the privacy policy on labeljoy.com.

What's kept on your computer
The conversation	Only while Labeljoy is open: it goes when you clear it or close Labeljoy, and it's never saved in your document. Remove this exchange and Clear the conversation make Joy forget what's already been said - they can't take back what was already sent.
Your choices	The panel's size, whether you've allowed dictation, how it sends, whether answers are read aloud and with which voice.
Labeljoy's log	Notes what Joy did and any errors - not what you asked or what Joy answered.

And also
Dictation	What you say goes to an online speech service to be turned into text. Joy asks before the first time. Reading answers aloud uses a voice on your computer and sends nothing. See Speaking to the assistant.
How is the assistant doing?	Sends only the mark you give, never the conversation.
Emailing support	Joy can open the support form for you, but it asks first: Email support sends a picture of the Labeljoy window, its log and your conversation with Joy.